Astera Tarot & Astrology

Support

Help with account connection, existing Premium recognition, plugin use, privacy requests and technical issues.

Contact

For Astera Tarot & Astrology support, email asteraspprt@gmail.com. You may also use the MAKS ASTERA Telegram channel for general updates and contact.

Email Astera Support · Open Telegram

For privacy or data requests, state that your request concerns Astera Tarot & Astrology / ChatGPT plugin. Do not send passwords, authentication codes, access tokens or payment-card details.

Account connection

I can use Astera, but I am not signed in

This is expected. Supported free Astera features can work anonymously. Sign-in is only needed when you choose to connect an existing Astera account or explicitly request functionality that requires existing account access.

My existing Premium access is not recognized

Connect the same Astera/Firebase account that holds the existing Premium entitlement. If the wrong account was used, disconnect the Astera connection in ChatGPT and reconnect it.

Authentication returned an error

Disconnect the Astera connection in ChatGPT, reopen the plugin and try again. If the problem persists, contact support and include the approximate time of the failure and the sign-in method used. Do not send your password, authorization code or token.

Astrology inputs

Natal, synastry, Solar Return and personal-horoscope calculations require the requested birth/return date, time when known, city/locality and timezone. Geographic context is necessary for the chart calculation. Astera does not require a street address or raw GPS coordinates.

Privacy requests

For access, correction or deletion requests relating to data handled by Astera, email asteraspprt@gmail.com. Include enough information to identify the relevant Astera account when applicable, but never send a password, authentication code or token. See the Privacy Policy for retention periods and data categories.

Safety

Astera is an interpretive Tarot and astrology service. For medical, mental-health, legal, financial, emergency, personal-safety or other high-impact matters, use an appropriate qualified professional or emergency service rather than relying on a Tarot or astrology result.